The most frequently asked questions from our new customers
1. Is your service confidential?
Our company values your privacy and confidentiality. We understand that our reputation depends on it and that is why we always strive to keep you satisfied. In order to cooperate with us, you need to provide some personal details. We guarantee that on no condition will they ever be disclosed to any third party.
2. How can I get a discount for my order?
We value our customers above all and clearly understand the financial situations of many students. That is why we try to make our services affordable for every client! Besides the fact that our prices are rather cheap, we’ve developed a flexible system of discounts. In order to see which discounts you qualify for, read our Prices page.
3. Can I pay after I get my paper?
Our service is pre-paid. Please note that the countdown to the deadline for completing your order won’t start until we receive a payment from you.
4. How will I receive my paper?
The delivery process has two stages. In the beginning the writer completes the order and uploads the paper for you to see in your personal control panel. Please note that at first you will only be able to see the preview version of your document as a picture with watermarks.
After you view this version, you can either approve the paper and receive the MS Word version or request a revision and give the writer some time to make the appropriate changes. For additional information on free revisions, please view our Revision Policy.
5. Will I get a refund if something goes wrong?
Without a doubt. We have a 100% money back guarantee, which means that if there is something you are not fully satisfied with, you will receive a complete refund. Such cases are extremely rare for our company though. Besides, we provide free revisions. In other words, if you think that some changes are needed, simply let us know and the writer will make all the necessary amandments free of charge! For more information, please visit our Money Back Guarantee page.
6. What are the criteria that form your prices?
We are committed to the interests of our clients first of all. We understand that students are only beginning their journey into professional and money making world. That is why our prices will definitely surprise you with their affordability! The factors that form them are the following ones: the deadline, your academic level, the number of pages, and optional extras. You are sure to save a great deal of money if you decide to use our professional writing service. We are not here to deceive you – we are here to help! For more details, view our Prices page.
7. Does your company have a pre-written papers database?
There is absolutely no chance your paper was pre-written. We deliver 100% custom written papers only. We believe that selling a pre-written paper is basically committing a fraud, and, being a trustworthy company with a good reputation, we cannot even consider resorting to such a practice.
8. What is the difference between the “TOP writer” and “Any writer” options in the “Preferred writer” section of the order form?
You can be absolutely sure that in either case you will be provided with a high quality paper within the stated deadline. Still, if you want to have a paper that will have a greater impact on your academic life, feel welcome to choose the “TOP writer” option as one of our best writers will work on your order in this case.
9. What does the option “My previous writer” mean?
This feature has been specifically designed for our returning customers. If you have already placed an order on this website and liked the work of your writer, you can ask us to assign the same author to your new order. To do this, simply mention your writer’s ID number in the order form. Please note, however, that if the previous author you select appears to be one of our TOP writers, the basic price of your order will increase in the same way as if you were to choose the “TOP writer” option. If your author is unavailable for your order, we will assign it to one of our professional writers. This feature is not available for urgent papers, for example, those with an 8-hour or a 24-hour deadline.
10. What is the difference between the standard customer support and TOP priority customer service?
If you select the “TOP priority” option in the order form, your order will receive special attention from our Customer Support Representatives. In this case, your requests will be our #1 priority, and you will be able to get SMS notifications on the progress of your paper.
11. Can I request a plagiarism report to be added to my order? I’d like to be sure that my paper is completely original.
Without a doubt, you can receive an official plagiarism report from a thorough online plagiarism checking system – WebCheck. To do this, you have to tick the option “I want to receive official Plagiarism report” in the order form. You will receive this document right after you approve the paper.
12. Can I have an Abstract added to my paper?
Absolutely. In order to do so, just tick the option “Abstract page” while placing an order. Your writer will take care of the rest of the work.
The most common questions from our returning customers
1. Who will write my paper?
Our writing service currently employs many experienced English-speaking professional writers who can produce fantastic papers according to your instructions. Apart from holding advanced academic degrees from top universities, they have undergone a special training to be able to satisfy all your writing needs. Our experts specialize in various fields of studies, which gives us an opportunity to assign the most suitable author to your order.
2. How can I communicate with the writer assigned to my paper?
We have developed an online system that enables you to send messages to the writer, detailed instructions about your paper and inquiries on its progress. As an additional means of ensuring communication with your author, you can always contact one of our Customer Support Representatives and ask him to forward all the necessary information to the writer.
3. How can I be sure that my paper is free from plagiarism?
We always deliver completely unique papers. Only professional authors who write, not copy/paste, are employed by our service. The exquisite 100% high quality of our papers is ensured by the cutting edge of plagiarism checking systems. WebCheck is highly reliable and advanced, and it scans documents for any plagiarized parts with amazing precision! Be sure that all the materials, on the basis of which your papers are written, will be properly cited and referenced.
Please keep in mind that if you order proofreading/editing/rewriting of a document, you will need to make sure that the initial paper is not plagiarized.
4. What happens if I don’t like my paper?
If you don’t like the delivered product because it violates your instructions or is of low quality, you can ask us for a free revision. Mind that the number of free revisions is limited to 3. View our for more details.
5. I received my paper, but I need a revision. How do I do that?
If you are not fully satisfied with the order that you received, you can send it back for revision. It is very easy: all you need to do is to contact Customer Support Representatives via the “Send for revision” button in your personal account, mention all the required changes as well as a new time frame. The writer will start working on your order immediately.
6. In which format are the papers delivered?
Each and every paper is formatted according to your instructions. It can be:
If you do not require specific formatting, the general format is 12pt Arial, double-spaced, with 1 inch margins. The average page has approximately 275 words.
7. When can I expect my paper to be completed?
You can choose from several deadline options. Please be aware of the fact that the price for 1 page of the paper depends on it. The more time you give us to complete your order, the cheaper it will be. Besides, you will have more time to ask for a revision and make sure that you receive the best quality.
8. Will you email my order to me?
Your paper will be delivered to your personal account on this website – first as a preview version and then in the editable and printable format after you approve the document. The final version can be emailed to you if you select the option “Send final to email”.
9. How can I attach additional materials to my order?
After completing the order form, you will be given access to your personal control panel where you can send messages to your author and upload files for your writer to use. You can upload any documents to the Files section on your order page. For successful completion of the paper, try to include as many details as possible .
10. What should I do if I forget my password?
We have the option “Forgot your password”. It is available on the login page. All you need to do is to click on it and type in the email of your account. Your reset password instructions will be sent there.
If you have any difficulties, simply contact one of our Customer Support Representatives who will gladly assist you.